Last updated: August, 2026
This Training Privacy Policy explains how Autel Australia Pty Ltd (“Autel Australia”, “we”, “us” or “our”) collects, uses, stores and discloses personal information in connection with Autel Academy Australia courses.
This policy should be read together with the general Autel Australia Privacy Policy available at https://autel.com/au/privacy-policy/
Information We Collect
We may collect the following information about booking contacts and attendees:
- Name
- Job title
- Company name
- Australian Business Number
- Email address
- Telephone number
- Billing and invoice information
- Course selection and attendance records
- Professional experience and product information
- Dietary requirements and food allergy information
- Accessibility requirements
- Communications with our training team
- Feedback and survey responses
- Photographs, video footage and audio recordings captured during training
Some dietary, allergy or accessibility information may be sensitive information under Australian privacy law. We will collect this information only where it is reasonably necessary and with the attendee’s consent or as otherwise permitted by law.
How We Collect Information
We generally collect personal information:
- Directly through the online booking form
- From the person or organisation making a group booking
- Through email, telephone or other communications
- During course registration and attendance
- Through course feedback forms
- Through authorised service providers assisting with invoicing, payment or course administration
- Through photography, video or audio recording at training events
A booking contact who provides information about another attendee must be authorised to provide that information and should make the attendee aware of this policy.
Why We Collect and Use Information
We may collect and use personal information to:
- Process and manage booking requests
- Confirm course availability
- Issue invoices and reconcile payments
- Communicate with booking contacts and attendees
- Deliver and administer training courses
- Manage course capacity and attendance
- Accommodate notified dietary or accessibility requirements
- Issue certificates of attendance
- Respond to questions, complaints or refund requests
- Maintain safety and security
- Improve our courses, products and services
- Meet legal, accounting and regulatory obligations
- Create and publish reasonable promotional content relating to Autel Academy Australia
We will not use personal information for an unrelated purpose unless the individual has consented or the use is otherwise permitted or required by law.
Photography, Video and Audio Recording
Photography, video and audio recording may take place during Autel Academy Australia courses.
These images and recordings may include identifiable attendees and may be used in:
- Autel Australia social media posts
- Autel websites
- Digital advertising
- Event recaps
- Promotional campaigns
- Training and corporate communications
- Internal presentations and reports
Attendees are informed of this practice during the booking process and will be reminded where reasonably practicable at the training venue.
Unless an attendee opts out, attendance after receiving this notice will be treated as consent to reasonable photography and recording during the course and to the uses described above.
Attendees may opt out:
- When submitting the booking form
- By emailing training.au@autel.com before the course
- By informing an Autel Australia staff member on arrival before training begins
Opting out will not affect an attendee’s ability to participate in the course.
Autel Australia will make reasonable efforts not to photograph, record or publish identifiable images of an attendee who has opted out. This may include using a designated seating area or excluding the attendee from staged group photographs.
An attendee may withdraw consent for future use by contacting us. Withdrawal will apply to future uses where reasonably practicable but may not require Autel Australia to recall or remove material already lawfully published, printed or distributed before the withdrawal request was received.
Direct Marketing
We will send promotional emails or other direct marketing communications only where permitted by law.
Where required, marketing consent will be requested separately from acceptance of the Training Terms and Conditions.
Marketing communications will include a method for unsubscribing. An individual may opt out at any time by:
- Using the unsubscribe link in the communication
- Contacting training.au@autel.com
- Asking the Autel Australia team to update their preferences
Opting out of marketing will not affect transactional communications about an existing booking.
Disclosure of Information
We may disclose personal information to:
- Autel Australia employees and contractors
- Course instructors and venue personnel where reasonably necessary
- Payment, invoicing and accounting service providers
- Website hosting, form management and information technology providers
- Email and customer communication providers
- Professional advisers, insurers and auditors
- Related Autel entities where reasonably necessary
- Government authorities where required or authorised by law
We do not sell attendee personal information.
Some service providers or related entities may store or process personal information outside Australia. Where practicable, our general Privacy Policy will identify the countries in which overseas recipients are likely to be located.
Storage and Security
Autel Australia takes reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
- Access controls
- Secure business systems
- Staff access restrictions
- Password and account security measures
- Secure payment and invoicing providers
- Reasonable retention and deletion procedures
No method of electronic storage or transmission is completely secure. If a data breach occurs, Autel Australia will respond in accordance with applicable legal requirements.
Retention
We retain personal information only for as long as reasonably necessary for:
- Course administration
- Customer service
- Accounting and taxation requirements
- Legal and regulatory obligations
- Dispute resolution
- Approved promotional use
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless retention is required by law.
Access and Correction
Individuals may request access to personal information held about them or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests should be sent to training.au@autel.com.
We may need to verify the individual’s identity before processing a request. We will respond within a reasonable period and will explain any lawful reason for refusing access or correction.
Privacy Complaints
Privacy questions or complaints should be sent to:
Privacy Officer
Autel Australia Pty Ltd
1/42 Smith Street
Capalaba, QLD 4157
Email: training.au@autel.com
Please include sufficient information for us to understand and investigate the issue.
We will acknowledge and investigate the complaint within a reasonable period. If the individual is not satisfied with our response, they may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Third-party Links and Services
Our training pages may link to third-party websites or use third-party payment, form or communication services.
Those providers may have their own privacy policies and practices. Autel Australia is not responsible for the privacy practices of third parties, except to the extent required by law.
Changes to This Policy
We may update this Training Privacy Policy to reflect changes in our training operations, technology or legal obligations.
The current version will be published on the Autel Australia website with the date of the latest update.
Contact Us
For privacy questions, access or correction requests, photography opt-outs or complaints, please contact:
Autel Australia Pty Ltd
1/42 Smith Street
Capalaba, QLD 4157
Email: training.au@autel.com
