Last updated: August, 2026
These Training Terms and Conditions apply to training courses provided by Autel Australia Pty Ltd (“Autel Australia”, “we”, “us” or “our”).
By submitting a booking request, paying a course invoice or attending an Autel Academy Australia course, the person making the booking and each registered attendee agree to these Terms and Conditions.
Booking Requests
Submitting a booking request does not guarantee a place in a course.
All bookings are subject to:
- Course availability
- Receipt of complete and accurate attendee information
- Autel Australia’s acceptance of the booking
- Full payment of the applicable course fee
After reviewing the booking request, Autel Australia will issue an invoice with payment instructions if places are available.
A place is confirmed only after full payment has been received. Autel Australia may release an unpaid place if payment is not received by the due date shown on the invoice.
Course Fees and GST
Course fees are displayed in Australian dollars and include GST unless otherwise stated.
The course fee includes only the training, equipment, materials, refreshments and other items expressly listed on the relevant course page.
Travel, accommodation, parking and other personal expenses are not included unless expressly stated.
Payment
Payment must be made in full by the due date shown on the invoice.
A booking is not confirmed until cleared payment has been received by Autel Australia.
The person or organisation making the booking is responsible for ensuring that the invoice information supplied is complete and accurate.
Attendee Information
The booking contact must provide accurate and current information for each attendee.
Autel Australia must be notified as soon as reasonably possible if any attendee information changes.
Attendee substitutions may be accepted before the course, subject to:
- Prior written notice to Autel Australia
- The substitute attendee satisfying any course prerequisites
- Updated attendee and dietary information being provided
No additional fee will normally apply to an approved attendee substitution.
Customer Cancellations and Refunds
Cancellation requests must be submitted in writing to training.au@autel.com.
Refunds will be determined according to when Autel Australia receives the written cancellation request:
- At least 7 calendar days before the scheduled course start time: 100% refund of the course fee
- At least 3 calendar days, but fewer than 7 calendar days, before the scheduled course start time: 50% refund of the course fee
- Fewer than 3 calendar days before the scheduled course start time: no refund
- Failure to attend without prior written notice: no refund
For clarity, the cancellation period is calculated from the scheduled start time of the course.
Approved refunds will be returned to the original payment method where reasonably practicable. Processing times may depend on the payment provider or financial institution.
Nothing in this section limits any rights or remedies available under the Australian Consumer Law.
Course Transfers
Autel Australia may, at its discretion, permit a confirmed booking to be transferred to another available Autel Academy Australia course.
Transfer requests must be submitted in writing before the scheduled course date. Transfers are subject to availability, course suitability and any difference in course fees.
Unless Autel Australia agrees otherwise, a request to transfer made fewer than 3 calendar days before the course may be treated as a cancellation.
Changes or Cancellation by Autel Australia
Autel Australia may make reasonable changes to a course where necessary, including changes to:
- Course content
- Schedule
- Instructor
- Venue
- Delivery arrangements
Autel Australia may reschedule or cancel a course because of low enrolment, instructor availability, venue issues, equipment issues, safety concerns or circumstances beyond its reasonable control.
If Autel Australia cancels a course and does not provide a suitable alternative date, registered attendees will be entitled to a full refund of the course fee.
If a course is rescheduled, the booking contact may:
- Transfer the booking to the new date
- Request transfer to another suitable course, subject to availability
- Request a full refund if the attendee cannot attend the new date
To the maximum extent permitted by law, Autel Australia is not responsible for travel, accommodation, loss of income or other indirect costs incurred because of a course change or cancellation. This limitation does not exclude any liability that cannot lawfully be excluded.
Course Content
Course descriptions, learning objectives and schedules are provided as a general guide.
Autel Australia may reasonably adjust course content to reflect:
- Product or software updates
- Changes in technology or industry practice
- The experience level of attendees
- Operational or safety requirements
Completion of a course does not guarantee any particular employment, business, accreditation or commercial outcome unless expressly stated.
Equipment
All diagnostic tools, ADAS equipment and other equipment required for the course will be provided by Autel Australia unless expressly stated otherwise on the course page.
Attendees do not need to bring their own diagnostic equipment, ADAS equipment or laptop.
Attendees must:
- Use training equipment only as instructed
- Take reasonable care of all equipment
- Follow the directions of the instructor
- Immediately report any damage, fault or safety concern
Attendees may be responsible for loss or damage caused by their deliberate misconduct, unlawful conduct or negligence, subject to applicable law.
Food and Dietary Requirements
A light meal, refreshments or drinks may be provided as specified on the relevant course page.
Attendees must notify Autel Australia of any dietary requirements or food allergies when submitting the booking request or as soon as reasonably possible before the course.
Autel Australia will make reasonable efforts to accommodate notified requirements but cannot guarantee that food will be completely free from allergens.
Attendees with severe allergies should contact Autel Australia before attending and take any precautions appropriate to their individual circumstances.
Health, Safety and Conduct
Attendees must comply with:
- Venue safety requirements
- Reasonable instructions from Autel Australia staff and instructors
- Applicable workplace health and safety requirements
- Any equipment-specific safety procedures
Autel Australia may refuse entry or require an attendee to leave if their conduct is unsafe, unlawful, disruptive, abusive or likely to interfere with the course or other attendees.
A person removed for such conduct will not ordinarily be entitled to a refund, except where required by law.
Photography and Recording
Photography, video and audio recording may take place during Autel Academy Australia courses.
Images and recordings may be used by Autel Australia for reasonable business and promotional purposes, including:
- Autel websites
- Social media channels
- Digital advertising
- Training communications
- Internal communications
- Event and promotional materials
Attendees will be informed that recording may occur and will be given a reasonable opportunity to opt out.
An attendee who does not wish to be photographed or recorded must notify the Autel Australia team during booking, by email before the course, or on arrival before training begins.
Autel Australia will make reasonable efforts not to capture or use identifiable images of an attendee who has opted out. This may include providing a designated seating or training area.
Further information is provided in the Autel Academy Australia Training Privacy Policy.
Intellectual Property
All course materials, presentations, manuals, images, videos, software demonstrations and training content remain the intellectual property of Autel Australia or the relevant rights holder.
Course materials are provided for the attendee’s personal professional development only.
Unless Autel Australia gives prior written permission, attendees must not:
- Copy or reproduce course materials for commercial purposes
- Sell, license or distribute course materials
- Record the course or instructor
- Upload course materials to public platforms
- Use Autel trademarks or content in a misleading manner
Personal Information
Autel Australia handles personal information in accordance with applicable privacy laws and the Autel Academy Australia Training Privacy Policy.
Booking contacts must ensure that they are authorised to provide personal information about other attendees.
Australian Consumer Law
Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010, the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
Where Autel Australia is permitted to limit its liability for a failure to comply with a statutory guarantee relating to services, its liability may be limited to supplying the services again or paying the cost of having the services supplied again.
Liability
To the maximum extent permitted by law, Autel Australia is not liable for indirect, incidental, special or consequential loss arising from participation in a course.
Attendees remain responsible for how they apply the information and techniques presented during training. Course content does not replace vehicle manufacturer procedures, workplace requirements, professional judgment or applicable safety standards.
Nothing in these Terms and Conditions limits liability for fraud, wilful misconduct, personal injury caused by negligence or any liability that cannot lawfully be limited.
Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.
Interpretation and Decisions
Autel Australia may make reasonable operational decisions regarding bookings, course delivery, attendee eligibility and the application of these Terms and Conditions.
Any decision will be made reasonably, in good faith and subject to applicable Australian law.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Contact Us
For booking changes, cancellations or questions about these Terms and Conditions, please contact:
Autel Australia Pty Ltd
1/42 Smith Street
Capalaba, QLD 4157
Email: training.au@autel.com
