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Release date: [January 1, 2026]
Effective date: [January 1, 2026]
This Privacy Policy explains how Autel Intelligent Technology Corp. Ltd. and/or its affiliates, subsidiaries, and/or parent companies (collectively, “Autel,” “we,” “us,” or “our”) collect, use, share, and process information we may collect from you when you browse our website, use Autel automotive diagnostics tools and related Autel Application ("our products and services.").
By providing your personal data and other information through our Services, you acknowledge that your personal data will be processed pursuant to the terms of this Privacy Policy. If any term in this Privacy Policy is unacceptable to you, please stop using our product and service.
Autel Intelligent Technology Corp. Ltd. (“Autel”, “we”, “us”, or “our”) is one of the world's leading providers of automotive advanced diagnostics, inspection, and TPMS (Tire Pressure Monitoring System) products and services. Autel products are mainly sold to more than 50 countries and regions, such as the United States, Germany, the United Kingdom, and Australia.
Below is our contact address and information
a. Mainland China: Tel - 4000093838; email- support @autel.com; address - Floor 2, Rainbow Technology Building, 36 Gaoxin North Road 6, Songpingshan Community, Xili Subdistrict, Nanshan District, Shenzhen, Guangdong, China, postal code: 518055.
b. United States and Canada: Tel - 1-855-288-3587; email - ussupport@autel.com; address - Autel US Inc., 175 Central Ave., Suite 200, Farmingdale, New York 11735;
c. Europe and other regions: Tel - +49(0)89 540299608; email - support.eu@autel.com
The personal information we collect depends on the specific activities you conduct through our products and services, which include the following categories:
You need to provide your registration information to complete the account registration and create a password, including the country, address, personal email, phone number, working years, area code, postal code, auto repair qualification certificate, and ASE certificate, which authenticates the expert qualification. This information is processed as necessary for the performance of our contract with you, to create and maintain your user account.
According to your device model and granted permissions in the process of installation and use our products, we collect and use the information of your device, including the equipment serial number, software version, hardware version, equipment password, lower computer serial number, network status, current equipment time, IP address, Mac address, user update and renewal fees, etc.
Depending on the specific activities you conduct through our product, we collect and use the information of your equipment, including the data stream, mileage, fault code, freeze frame, VIN, model, year, engine, etc.
Depending on the specific activities you conduct through our product, we will collect your location information to implement some functions, for example, the VCI/VCMI equipment pairing and connection. We may collect ambiguous or precise location-related information from your equipment. For example, region, country code, city code, mobile network code, latitude and longitude information, and time zone setting. You may withdraw your consent at any time through your device settings or by contacting us at support@autel.com
In the process of using the services, you agree that we will use our own or a third-party technology to integrate, identify and analyze, conduct data portrait or further process your use behaviors (including registration, login, obtaining verification code, clicking, code scanning, binding, etc.) in the process of using the APP, and form label information that can reflect your behaviors, habits, interests or identity characteristics (hereinafter collectively referred to as the “label information”). This information enables personalized content or promotional communication. You may withdraw your consent at any time through your device settings or by contacting us at support@autel.com
We process your personal data for the following specified purposes, in accordance with applicable data protection laws and regulations.
We process personal data necessary to:
(a) Provide our products and services to you;
(b) Process transactions and maintain your account;
(c) Provide customer support;
(d) Administer contests, sweepstakes, or other promotions you enter.
This processing is necessary for the performance of our contractual relationship with you.
We process personal data for:
(a) Data analysis and research to improve our products and services;
(b) Developing new features and functionalities;
(c) Conducting audits and ensuring business continuity;
(d) Protecting network and system integrity.
We rely on our legitimate interest to improve service quality, provided such interests do not override your rights and freedoms.
(a) We may use your personal data, with your prior explicit consent, to send marketing communications about our products and services and to personalize your experience across our applications, websites and related platforms, including on selected third-party platforms.
(b) Such processing may involve combining your personal data with information from other sources to analyze user engagement, evaluate the effectiveness of promotional campaigns and deliver content or advertisements tailored to your interests.
(c) We may also rely on your separate explicit consent to share your personal data with third-party partners for their own marketing purposes or to use non-essential cookies and integrated SDK technologies that support personalization, analytics and marketing functions.
For any processing activities that require your consent under applicable laws, we will obtain your explicit consent before commencing such processing. We will provide clear information about the purposes of processing. You may withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. If you want to withdraw your consent, contact us at support.eu@autel.com, ussupport@autel.com or support@autel.com
We process personal data to:
(a) Comply with legal obligations;
(b) Protect against fraud and malicious activity;
(c) Ensure the security of our systems and services;
(d) Respond to legal claims or requests from public authorities.
This processing is based on our legal obligations and legitimate interests in maintaining secure and compliant services.
Autel is a global business. We may transfer your Personal Information to the United States and other countries which may not have the same data protection laws as the country in which you initially provided the information, but we will protect your Personal Information in accordance with this Privacy Notice, or as otherwise disclosed to you.
We May Share Personal Information with:
· Autel’s headquarters in China, our affiliates and other entities within Autel’s group of companies.
· Service providers acting under contract to support our operations.
· Third-party partners or technology providers whose feature(s) you use in connection with our products and services or with your consent.
· Other entities as required under applicable law or in the event of a sale or transfer of our business or assets.
To ensure the stable operation of our product and service, we may integrate third-party Software Development Kits (SDKs) to achieve the aforementioned purposes. We conduct rigorous assessments of our partners' SDKs that collect personal information to ensure the security of your data.
| Service Category | Purpose of Processing | Typical Data Types Processed | Legal Basis under GDPR |
|---|---|---|---|
| Analytics & Crash Reporting | Data analysis, user behavior analytics, and error monitoring to improve service stability and quality. | Device identifiers, usage data, performance data, crash logs, and diagnostic information. | Legitimate Interest (for improving services) or Consent. |
| Cloud & Infrastructure | Providing cloud computing services, data storage, and application functionality. | Technical and diagnostic data, device information, and data necessary for specific service features. | Performance of a Contract. |
| Push Notification Services | Delivering and optimizing targeted and transactional messages to users. | Device identifiers, network information, application usage data, and in some cases, general location data. | Consent (for marketing messages); Legitimate Interest or Performance of a Contract (for transactional messages). |
| Voice Processing Services | Converting user speech into text to enable voice-based features. | Audio data captured via the device's microphone during active use of the feature. | Explicit Consent. |
| Real-Time Communication | Enabling real-time audio and video communication within the application. | Real-time audio and video streams, technical data related to connection quality (e.g., service logs). This category typically does not persistently store the real-time content. | Performance of a Contract. |
| Application Framework | Providing the core development framework for the application, including updates and basic functionality. | Technical logs, operational statistics, device identifiers for functionality and security. | Legitimate Interest (for operational security and improvement) or Performance of a Contract. |
| Payment Processing | Facilitating financial transactions and processing payments. | Payment account credentials, transaction data, and card information. | Performance of a Contract and Compliance with a Legal Obligation. |
| Technical Data Services | Providing specialized technical data, such as automotive information, to enable specific application features. | Account credentials and technical identifiers necessary to access the service. | Performance of a Contract. |
Depending on your country or region, you may have certain rights in relation to your personal data. These rights may include the ability to:
· Access and obtain a copy of the personal data we hold about you;
· Request rectification or correction of inaccurate or incomplete information;
· Request erasure of your personal data where it is no longer needed for the purposes for which it was collected, or where you withdraw consent;
· Request restriction of processing in certain circumstances;
· Object to processing, including to profiling or processing based on our legitimate interests;
· Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal;
· Request data portability, where applicable, to receive your personal data in a structured, commonly used and machine-readable format; and
· Lodge a complaint with your relevant supervisory authority or data protection regulator.
If you are located in a region that provides additional rights - such as the right to opt out of the sale or sharing of personal information (for example, under the California Consumer Privacy Act) - please refer to the applicable regional section of this Privacy Notice.
You may contact us at any time to exercise your rights using the contact details provided below. We will respond to all legitimate requests within a reasonable time and in accordance with applicable data protection laws.
Data Security Protecting your personal data is our top priority. Autel has established processes and controls to prevent, detect, and respond to security incidents, protecting your personal data from unauthorized access and use, ensuring the management of security risks including those related to network systems, and creating robust information security safeguards. We handle personal data in line with strict security and confidentiality standards to provide a secure and reliable environment for our users. We use appropriate tools and technologies to maintain the integrity and confidentiality of personal data and protect it from unauthorized access. Additionally, we limit access to personal data to the necessary extent, strictly adhere to confidentiality obligations, and adopt security standards. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Autel is responsible for your personal information If you are a resident of the United Kingdom or the European Economic Area (“EEA”). Autel Europe GmbH provides our Services to you and is responsible for personal data processing under the UK GDPR and EU GDPR.
Legal Basis for Processing:
We process your personal information described above:
· As necessary to fulfill our responsibilities under our contract with you (e.g., processing payments for and providing the products you have ordered) (Art. 6(1)(b));
· As necessary for our legitimate interests, including our interest in providing relevant and secure Services and improving our Services and products (Art. 6(1)(f));
· As necessary to comply with our legal obligations (Art. 6(1)(c)); or as consistent with your consent, which you may revoke at any time (Art. 6(1)(a)).
International transfers:
When data is transferred outside the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
Exercising your Rights:
· You have the right to access, correct, erase, or port your data and to object to or restrict processing.
· If you would like to exercise any of these rights, you may contact us at: support.eu@autel.com
· You have the right to lodge a complaint with your data protection authority at any time.
· For individuals in the EEA: https://edpb.europa.eu/about-edpb/board/members_en
· For individuals in the UK: https://ico.org.uk/global/contact-us/
If you are a California resident, California law gives you certain rights concerning your personal data.
You have the right to:
· Request that we disclose what personal data we collect, use, disclose, and sell, including the right to request that we provide to you the specific pieces of personal data we have collected about you in the prior 12 months (“right to know”).
· Request the deletion of your personal data collected or maintained by us. We may not be able to fulfill your request if we (or our service providers) are required to retain your personal data for one or more of the following reasons:
￮ Transactional: to complete a transaction for which the personal data was collected, provide a good or service requested by you, or perform a contract we have with you;
￮ Security: to detect data security incidents;
￮ Error Correction: to debug or repair any errors;
￮ Legal: to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or
￮ Internal Use: to use your personal data, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).
· Request not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA.
· Request to opt-out of the sale of your personal information. The term “sale” is defined broadly under the California Consumer Privacy Act. Autel discloses some personal information to third parties that may constitute a “sale” within the meaning of the CCPA. To the extent that “sale” under the CCPA is interpreted to include interest-based advertising or other data uses described herein, we will comply with applicable law as to those activities.
To make any such request, you or your authorized agent may:
· Call us at: (855) 288-3587
· Submit the request by sending an email to: ussupport@autel.com
Verification:
Before we can fulfill your request, we need to verify your identity or your agent’s authority to make the request and confirm the personal data relates to you.
Only you or your authorized agent acting on your behalf have the ability to make a request related to your personal data. If you personally make the request, Autel will require you to provide us with certain information in order to verify that you are the person about whom we have information.
If you have an authorized agent who makes the request, you must submit either (i) proof of power of attorney or (ii) a written and signed declaration or affidavit demonstrating that your agent has the authority to act on your behalf, along with information from you to verify your identity through the ordinary verification process.
Please note that if we cannot verify your identity, we are not obligated to fulfill your request. Once we have verified your identity, we will fulfill your request.
If you have submitted a request to know, we may give you specific pieces of personal data we collected about you and provide you with an individualized response about how we have collected, used, and disclosed your personal information. For the specific pieces of personal data, we will provide such information electronically (or, if you are unable to receive such information electronically, by mail at your request) in a readily useable format that allows you to transmit the information from one entity to another entity without hindrance.
Sensitive Personal Information: Autel does not use or disclose sensitive personal information for purposes beyond those permitted by the CPRA. Sensitive Personal Information means personal data such as government identifiers, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, biometric information, health data, or information concerning a consumer’s sex life or sexual orientation, as defined under the California Privacy Rights Act.
To stop receiving interest-based advertising and other similar uses, please submit your request to: ussupport@autel.com
Our products and services are not directed to, likely to be accessed by, or intended for, children under the age of 18 or the age of majority (to the extent it differs under applicable law), in accordance with applicable law.
We may update or revise this Privacy Policy from time to time based on changes in our products and services or regulations.
We will show you any updates or revisions to this Privacy Policy after alteration in the form of announcements, push notifications, or pop-ups. If we make any major alterations to this Privacy Policy in accordance with applicable laws and regulations, we will notify you through the appropriate channels and re-obtain your consent.
Major alterations referred to in this article include but are not limited to:
1. Major alterations occur in our service mode, such as the purpose of processing personal information, the type of personal information processed, and the way of using personal information;
2. Major alterations in our ownership structure and organizational structure, such as alterations of owners caused by business adjustment, bankruptcy merger and acquisition, etc.;
3. Alterations in the main objects of personal information provided, transferred or publicly disclosed;
4. Major alterations in your rights to participate in the processing of personal information and in the way in which they are exercised;
