{"id":13645,"date":"2022-07-04T21:00:41","date_gmt":"2022-07-04T21:00:41","guid":{"rendered":"https:\/\/autel.com\/us\/?p=13645"},"modified":"2022-07-20T21:16:19","modified_gmt":"2022-07-20T21:16:19","slug":"what-steps-should-i-take-if-i-encounter-a-failure-to-perform-a-specific-function","status":"publish","type":"post","link":"https:\/\/autel.com\/us\/what-steps-should-i-take-if-i-encounter-a-failure-to-perform-a-specific-function\/","title":{"rendered":"What steps should I take if I encounter a failure to perform a specific function?"},"content":{"rendered":"<p>Check if all pre-conditions are fully satisfied\u2028<\/p>\n<p>Record the diagnostic process in video and send to tech support;\u2028<\/p>\n<p>Advise the make, model, year and VIN of the vehicle;<\/p>\n<p>Send the screenshot of About page of your device;<\/p>\n<p>Advise the specific function you were doing;\u2028\u00a0Advise in details the problems you encountered and what you have done on the vehicle.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Check if all pre-conditions are fully satisfied\u2028 Record the diagnostic process in video and send to tech support;\u2028 Advise the make, model, year and VIN of the vehicle; Send the screenshot of About page of your device; Advise the specific function you were doing;\u2028\u00a0Advise in details the problems you encountered and what you have done [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[90],"tags":[],"class_list":["post-13645","post","type-post","status-publish","format-standard","hentry","category-faq-diagnostic-tools"],"_links":{"self":[{"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/posts\/13645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/comments?post=13645"}],"version-history":[{"count":0,"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/posts\/13645\/revisions"}],"wp:attachment":[{"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/media?parent=13645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/categories?post=13645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/autel.com\/us\/wp-json\/wp\/v2\/tags?post=13645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}