One Year Warranty
Autel warrants to its customers that this product will be free from all
defects in materials and workmanship for a period of one(1)year from the
date of the original purchase,subject to the following terms and
conditions:
1.The sole responsibility of Autel under the Warranty is limited to either
the repair or,at the option of Autel,replacement of the scan tool at no
charge with Proof of Purchase.The sales receipt may be used for this
purpose.
2.This warranty does not apply to damages caused by improper
use,accident,flood,lightning,or if the product was altered or repaired by
anyone other than the Manufacturer Service Center.
3.Autel shall not be liable for any incidental or consequential damages
arising from the use,misuse,or mounting of the scan tool.Some states do
not allow limitations on how long an implied warranty lasts,so the above
limitations may not apply to you.
4.All information in this manual is based on the latest information
available at the time of publication and no warranty can be made for its
accuracy or completeness.Autel reserves the right to make changes at any
time without notice.
One year warranty:Store or dealer receipt acts as proof of purchase.In
lieu of proof of purchase,tool or tablet is warranted one year from
tool/tablet registration.
Repair Cost:If under warranty,your Autel tool will be repaired or replaced
free of charge unless damaged(including but not limited to a cracked
screen,broken case,chemical exposure or liquid damage)to
accident,abuse,misuse,natural disaster,insufficient or excessive
electrical supply,abnormal mechanical or environmental conditions or
unauthorized disassembly,repair or modification.If the repaired unit is
out of warranty,the customer will be contacted and will be responsible for
the repair fee.
Service Procedures
If you are experiencing trouble with your tools, please contact your local store, distributor or contact Autel's free technical support. Specialists are available via phone, email and chat.
Products requiring service should be returned as follows
Call or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.
Autel Australia
Call Center: +61-1800-876-137 (Monday-Friday, 8AM-5PM AEST Time)
Tech Support Email:
ausupport@autel.com
Repair Center: aurepair@autel.com
Autel USA & Canada
Tel: 1-855-AUTEL-US(288-3587)(Monday-Friday, 9:00AM-6:00PM Eastern Time)
Email:
ussupport@autel.com
Autel Europe
Tel: 0049(0)6103-2000520(Monday-Friday, 9:00AM-6:00PM Berlin Time)
Email:
support.eu@autel.com
Autel Latin America
Tel: +52 33 1001 7880 (Spanish in Mexico)
Email:
latsupport@autel.com (in
Mexico),
brsupport@autel.com (in
Brazil)
Other areas
Tel:0086-755-22672493(Monday-Friday,9:00AM-6:00PM Beijing Time)
Email:
support@autel.com
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Package the product carefully to prevent shipping damage.
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Enclose a paper with your contact information(name,email address,return address,and a day contact phone number)and detailed problem description.
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Enclose a copy of the dated sales receipt.
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Shipment fee prepaid.
Autel Customer Service Contact
Autel Australia:
Call Center: +61-1800-876-137 (Monday-Friday, 8AM-5PM AEST Time)
Tech Support Email:
ausupport@autel.com
Repair Center: aurepair@autel.com
Sales Email: sales.au@autel.com
Autel North America:
Phone: 1-855-AUTEL-US (288-3587) (Monday-Friday, 9AM-9PM Eastern Time)
Fax: (631) 357-3304
Tech Support Email: ussupport@autel.com
Sales Email: sales@autel.com
Careers Email: careers@autel.com
Address:36 Harbor Park Drive, Port Washington, New York, USA 11050
Web:www.autel.com
Autel Europe:
Phone: +49(0)89 540299608 (Monday-Friday, 9:00AM-6:00PM Berlin Time)
Tech Support Email:
support.eu@autel.com
Sales Email:
salesoffice.eu@autel.com
Address:Landsberger Str. 408, 4. OG, 81241 München, Germany
Web:www.autel.eu
Autel Latin America:
Phone: +52 33 1001 7880 (Spanish in Mexico)
Tech Support Email: latsupport@autel.com (in Mexico), brsupport@autel.com (in Brazil)
Sales Email: sales.latin@autel.com
Address: Avenida Americas 1905, 6B, Colonia Aldrete, Guadalajara, Jalisco, Mexico
Web:www.autel.com
Autel India, Middle East & Africa (IMEA) Region
Phone: +971 585 002709 (in UAE)
Tech Support Email: imea-support@autel.com
Sales Email: sales.imea@autel.com
Address: 906-17, Preatoni Tower（Cluster L）, Jumeirah Lakes Tower, DMCC, Dubai, UAE
Web:www.autel.com
Autel Asia-Pacific (APAC) Region
Phone: +81-045-548-6282 (in Japan)
Fax: +81-045-345-8589
Tech Support Email:
support.jp@autel.com
Sales Email： sales.jp@autel.com
Address: 6TH FLOOR, ARI- NADORIBIRU 3-7-7，SHIN-YOKOHAMA，, KOUHOKU-KU，YOKOHAMA-SHI,KANAGAWA-KEN，222-0033 JAPPAN
Web:www.autel.com/jp/
Autel China Headquarters:
Phone: +86-0755-8614-7779 (Monday-Friday, 9:00AM-6:00PM Beijing Time)
Fax: +86-0755-8614-7758
Tech Support Email: support@autel.com
Sales Email: sales@auteltech.net
Address: 7th, 8th and 10th Floor, Building B1, Zhiyuan, Xueyuan Road, Xili, Nanshan, Shenzhen, 518055, China
Web:www.autel.com
