Please contact tech support and provide a screenshot of the message received.
FAQ Diagnostic Tools
Why am I receiving an “Install Failed” error when attempting to download software?
Android: Long hold the app icon, go to app info > storage > Clear cache and try the download again...
Why am I unable to use Paypal or Apple Pay to purchase software/updates directly?
Please contact the dealer you purchased the device from to purchase software/updates directly.
How can I transfer my software if I purchase a new AP200/HT200 code reader after my previous one was damaged/stolen?
If you need to transfer your software, please contact tech support and provide the following: Old...
What information should I provide if an error occurs on the AP200/HT200 code reader?
Serial number of the device Your phone details (brand, model, software version, etc) Screenshots...
Why am I receiving an “Acquire Failed” error when I try to log in?
Check if you are able to see "Log in Later" at the bottom right corner of the login screen. If...
Why am I receiving the error message “The vehicle does not support current language”?
Please contact tech support and provide your serial number to change the sales contract to all...
When should I upload data logs via MaxiTools?
Logs are collected via MaxiTools when the errors which are most likely related to system program...
Why am I receiving an error message after factory resetting my device?
Generally this issue occurs after a factory reset attempt on a device that is out of...
Why is my device stuck on the startup screen?
If the device has a valid subscription, flash the device with program which will delete all data;...