FAQ Diagnostic Tools

I failed to purchase the software/update, but I received the message “The product has been moved”

Please contact tech support and provide a screenshot of the message received.

Android: Long hold the app icon, go to app info > storage > Clear cache and try the download again...

Please contact the dealer you purchased the device from to purchase software/updates directly.

If you need to transfer your software, please contact tech support and provide the following:  Old...

Serial number of the device  Your phone details (brand, model, software version, etc) Screenshots...

Check if you are able to see "Log in Later" at the bottom right corner of the login screen. If...

Please contact tech support and provide your serial number to change the sales contract to all...

Logs are collected via MaxiTools when the errors which are most likely related to system program...

Generally this issue occurs after a factory reset attempt on a device that is out of...

If the device has a valid subscription, flash the device with program which will delete all data;...