Warranty & Returns

One Year Warranty

Autel warrants to its customers that this product will be free from all defects in materials and workmanship for a period of one (1) year from the date of the original purchase, subject to the following terms and conditions:

1 Year Warranty
  1. The sole responsibility of Autel under the Warranty is limited to either the repair or, at the option of Autel, replacement of the scan tool at no charge with Proof of Purchase. The sales receipt may be used for this purpose.
  2. This warranty does not apply to damages caused by improper use, accident, flood, lightning, or if the product was altered or repaired by anyone other than the Manufacturer Service Center.
  3. Autel shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of the scan tool. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
  4. All information in this manual is based on the latest information available at the time of publication and no warranty can be made for its accuracy or completeness. Autel reserves the right to make changes at any time without notice.

One year warranty:  Store or dealer receipt acts as proof of purchase. In lieu of proof of purchase, tool or tablet is warranted one year from tool/tablet registration.

Repair Cost: If under warranty, your Autel tool will be repaired or replaced free of charge unless damaged (including but not limited to a cracked screen, broken case, chemical exposure or liquid damage) to accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or unauthorized disassembly, repair or modification.

If the repaired unit is out of warranty, the customer will be contacted and will be responsible for the repair fee.

Vehicle Lift Limited Warranty

Autel U.S. Inc. Warrants all AUTEL LIFT products to the original end-user that its products are free from defects in material and workmanship for a specified period of time. Refer to information below to confirm warranty period for the Lift, Jacks, Accessories and LIft Tables*.

P/N Product Name Parts Labor & On-Site Charges
AULS12ALOR1 ALIGNMENT 12K SCISSOR LIFT 1 Year 1 Year
AULS12ALORT ADAS BAY MAX 12K LIFT 1 Year 1 Year
AULS12ALOR1 ALIGNMENT 12K SCISSOR LIFT 1 Year 1 Year
AULS14ALORT ADAS BAY MAX 14K LIFT 1 Year 1 Year

Parts (Non-structural) including Rear Slip Plate Bearing, Slide Stocks, Air Cylinders, Hydraulic Components: Cylinders, Pump, Hoses

Heavy Duty Jacks (parts only) 5 Years    
 
Accessories: 90 Days Lift Table:* 1 Year
Front Turn Plates   Non Structural Parts  
Rear Slip Plate   Slide Blocks, Air Cylinders  
Bearings   Hydraulic Components  
Air Kit   Cylinder, Hoses  
LED light      
Tire Inflation      

* Applicable to models AUL12ALORT and AUL14ALORT1 only

Do not open or disassemble Autel products:

  • Opening and/or disassembling an Autel product will void the product’s warranty
  • Contact Autel Tech Support for assistance

This limited warranty does not apply to:

  • Damaged product due to accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or unauthorized disassembly, repair or modification
  • Consumable parts, such as protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship
  • Product not used in accordance with accompanying instructions or intended use

Service Procedures

If you are experiencing trouble with your tool, please contact your local store, distributor or contact Autel’s free technical support. Specialists are available via phone, email and chat.

Products requiring service should be returned as follows: Call or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.

Autel Service Center:

Phone:
1-855-AUTEL-US (288-3587)
(Monday-Friday, 9:00AM-6:00PM Eastern Time)
Address:
36 Harbor Park Drive
Port Washington, New York, USA 11050
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