What precautions should I take when I encounter a software issue?

Describe the problems/errors you are encountering in detail

Upload the corresponding data logs (Data log upload instruction: https://youtu.be/kkdSFht6rh4)

Make sure the data logs collected are valid and complete (a valid and complete data log starts from when you entered the diagnosis and ends when the problem you reported occurred
Make sure the data logs collected were uploaded successfully (Tech support can check in a corresponding system)

Provide the serial number of the device to tech support after the data logs are uploaded.

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