What should I do if I see an “Authorization” error?

A) Error Message “Software is not authorized!”




Issue: Whichever software is tapped, you will see this pop-up window with the error message.


Solution:


Go to ES File Explorer–Scan folder, check if there is file “authorization.txt”;
Go to ES File Explorer–Scan—Vehicle, get access to each vehicle folder, check if the file “authorization.txt” is available;
If the “authorization.txt” file is missing in Scan folder, but exists in all other vehicle folders, please try
connect the tablet to computer via USB cable;
turn on USB storage ;
disconnect USB cable;
tap Diagnostics, select any software to check again.
If the above method is not working, you need to renew subscription and download all software again.




B) “Authorization Check Failed! Error Code: 1”




Issue 1: The error message above camp up when you tap specific software, for example, Mini, on the Diagnostic menu;




Solution:


Go to ES File Explorer—Scan—Vehicle, access to the corresponding vehicle folder, for example, Mini, check if the file”authorization.txt” is available there?
If not, please copy an “authorization.txt” file from vehicle folders, BMW, Rolls-Royce and AstonMartin (they must be from the same software pack when you download them) to Mini folder;


*Note:
BMW, Mini, Rolls-Royce and Aston Martin software are from the same software pack when we downloaded them in Update list;
“authorization.txt” file from other vehicle folders rather than BMW, Rolls-Royce and Aston Martin will not be working;
Check if Mini software is back to normal?
If still not working, you need to renew subscription and download the software again.


Issue 2:The error message above camp up when you tap whichever software on the Diagnostic menu


Solution:
Go to ES File Explorer—Scan—Vehicle, access to the corresponding vehicle folders, check if the file “authorizatuion.txt” is available in each folder?
If not, the only solution is to renew subscription and download all software again.




C) “Authorization Check Failed! Error Code: 2”




Issue 1: “Authorization Check Failed! Error Code: 2” indicates Serial Number and Register Password are not matched.




If the device is still in valid subscription,
Go to MaxiSys-Data manager-Apps Uninstall to uninstall all apps;
Run Update and download them back again.
If the device is out of subscription,
Please go to Settings—About, send the screenshot this page to our tech support to show them Serial Number and Register password of your device;
Collect Logs via MaxiTools and upload.




Issue 2: If you saw Error code 2: Serial or password is incorrect, and when you went to About section but found your serial number becameV09G00000131and register password became056947, please follow the below steps:

  • 


Turn this tool OFF and wait for 2 minutes, then turn it ON again;

  • 




  • 


Repeat the above steps for 5 times (at least) and check the serial number on About page again;
  • 
If it still shows S/N V09G00000131 and password 056947, contact the selling dealer for repairs.




D) “Authorization Check Failed! Error Code: 3″

Upload data log via MaxiTools;

Send S/N of your device to tech support for help




E) “Authorization Check Failed! Error Code: 4”

Upload data log via MaxiTools;

Send S/N of your device to tech support for help




F) “Authorization Check Failed! Error Code: 5”

Upload data log via MaxiTools;

Send S/N of your device to tech support for help




G) “Authorization Check Failed! Error Code: 8”

Upload data log via MaxiTools;

Send S/N of your device to tech support for help




H) “Authorization Check Failed! Error Code: 9”

Upload data log via MaxiTools;

Send S/N of your device to tech support for help




I) “Authorization Check Failed! Error Code: 10”

Upload data log via MaxiTools;

Send S/N of your device to tech support for help

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