What should I do if the subscription on my device runs out?

Send us a screenshot of the error message you received

What were you doing on the device prior to the error message popping up

Upload the corresponding data logs via Maxi Tools in this way:

Reproduce this issue on your device;
After the same error occurred, go back to Home page;

  • Run MaxiTools, click on Start to collect logs;

  • After logs are collected, click on Upload;
  • Make sure you saw “Upload completed”.
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