Send us a screenshot of the error message you received
What were you doing on the device prior to the error message popping up ?
Upload the corresponding data logs via Maxi Tools in this way:
- Reproduce this issue on your device;
- After the same error occurred, go back to Home page;
- Run MaxiTools, click on Start to collect logs;
- After logs are collected, click on Upload;
- Make sure you saw “Upload completed”.