What should I do when I’m having software issues on my MX/MK, DS808 or MaxiSys tool?

Generally data logs should be collected if you encounter software issues during the diagnostic process below:

  • When you are accessing a specific system/all system
 – Reading DTCs, clearing DTCs

  • Reading or decoding VIN, reading live data
  • Performing active tests, special functions or programming/coding, etc.
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