by Bill Andreas | Jul 16, 2022 | FAQ Diagnostic Tools
Generally this issue occurs after a factory reset attempt on a device that is out of subscription.
Go to ES File Explorer > SD Card > Scan > apk_back
Reinstall MaxiDas.apk
If the apk_back folder is not found on the SD card, please upload the data log via MaxiTools...
by Bill Andreas | Jul 15, 2022 | FAQ Diagnostic Tools
If the device has a valid subscription, flash the device with program which will delete all data; If the device is out of subscription, flash the device with program which will not delete all data first; If the device is still stuck, the risk of using flash program...
by Bill Andreas | Jul 14, 2022 | FAQ Diagnostic Tools
Please check if your device is in black list. If not, please upload logs via MaxiTools for further details.
by Bill Andreas | Jul 13, 2022 | FAQ Diagnostic Tools
Check to see if there is a network issue. Check if Autel’s server Ips are blocked by your internet provider. Try to connect the device to another wifi connection or your phone’s hot spot.
by Bill Andreas | Jul 12, 2022 | FAQ Diagnostic Tools
Please go to System Settings-Storage, check if internal space is enough;
Please go to System Settings–About tablet, check if MaxiUI version is too low;
If MaxiUI version is too low, you can use OSupdate apk. file (contact support for this file) to update the...
