by Bill Andreas | Jul 11, 2022 | FAQ Diagnostic Tools
A) Error Message “Software is not authorized!”
Issue: Whichever software is tapped, you will see this pop-up window with the error message.
Solution:
Go to ES File Explorer–Scan folder, check if there is file “authorization.txt”;
Go to ES File...
by Bill Andreas | Jul 10, 2022 | FAQ Diagnostic Tools
Send us a screenshot of the error message you received
What were you doing on the device prior to the error message popping up
? Upload the corresponding data logs via Maxi Tools in this way:
Reproduce this issue on your device;
After the same error occurred, go...
by Bill Andreas | Jul 9, 2022 | FAQ Diagnostic Tools
Connect the device to wifi, click on Authorization button to finish authorization;
Or Uninstall software or erase SD card, then download software again to have the issues resolved.
by Bill Andreas | Jul 8, 2022 | FAQ Diagnostic Tools
You should click the icon (shown in red box at the bottom) to start the log collecting process You will see the icon light up after clicked
– If the problem occurred during the diagnostic process, you should click the icon again to end the log collecting...
by Bill Andreas | Jul 7, 2022 | FAQ Diagnostic Tools
After a log is collected, a log file will be automatically created and stored in your device;
You can go to ES File Explorer > Scan > Data logging to find out the corresponding vehicle folder;
You will see log files (generally zip file named by date) that you can...
