by Bill Andreas | Jul 6, 2022 | FAQ Diagnostic Tools
Generally data logs should be collected if you encounter software issues during the diagnostic process below: When you are accessing a specific system/all system
– Reading DTCs, clearing DTCs
Reading or decoding VIN, reading live data Performing active tests,...
by Bill Andreas | Jul 5, 2022 | FAQ Diagnostic Tools
Describe the problems/errors you are encountering in detail
Upload the corresponding data logs (Data log upload instruction: https://youtu.be/kkdSFht6rh4)
Make sure the data logs collected are valid and complete (a valid and complete data log starts from when you...
by Bill Andreas | Jul 4, 2022 | FAQ Diagnostic Tools
Check if all pre-conditions are fully satisfied
Record the diagnostic process in video and send to tech support;
Advise the make, model, year and VIN of the vehicle; Send the screenshot of About page of your device; Advise the specific function you were...
by Bill Andreas | Jul 3, 2022 | FAQ Diagnostic Tools
Check if the vehicle being tested is OBDII compliant (EOBD or JOBD is not supported)
Vehicles adopted the OBDII system at different times and in different regions around the world: Europe: Adopted OBDII system since 2006 U.S.A: Adopted OBDII system since 1996...
by Bill Andreas | Jul 2, 2022 | FAQ Diagnostic Tools
Check if the OBDII cable is working. change to another cable to confirm
Check if the OBDII function is communicating properly
Check if there are any issues with the vehicle itself
Check if any other vehicle has the same issue; If all vehicles are not communicating,...
