FAQ Diagnostic Tools

Please check if your device is in black list. If not, please upload logs via MaxiTools for further...

Check to see if there is a network issue. Check if Autel's server Ips are blocked by your internet...

Please go to System Settings-Storage, check if internal space is enough;
 Please go to System...

A) Error Message "Software is not authorized!"


 Issue: Whichever software is tapped, you will...

Send us a screenshot of the error message you received
 What were you doing on the device prior to...

Connect the device to wifi, click on Authorization button to finish authorization;
 Or Uninstall...

You should click the icon (shown in red box at the bottom) to start the log collecting process You...

After a log is collected, a log file will be automatically created and stored in your device; 
You...

Generally data logs should be collected if you encounter software issues during the diagnostic...

Describe the problems/errors you are encountering in detail
 Upload the corresponding data logs...